FAQ

Frequently Asked Questions

Booking

Can I reschedule or cancel my booking?
Reschedulings are subjected to additional charges. Cancellations entail a forfeit of all booking fees.
Can I choose my photographer?
You can let your coordinator know of your preference and they will assign your preferred photographer to you based on the photographer’s availability.
Can I choose my photoshoot locations?
Your coordinator will provide a list of recommended spots to choose from. Should you have another specific place in mind, feel free to consult your coordinator to work out an arrangement.
Can I see the gown samples?
The selection of gowns differs for each destination. Our coordinator will advise you about the available gowns during the planning process of your photoshoot.
When’s the best time to travel?
This is subjective to each destination as well as your personal preference. Do check out our comprehensive seasonal calendar to see what kind of natural sights work best for you!
How long in advance should I book my photoshoot?
Typically 3 months, but for peak seasons (eg. cherry blossom / autumn foliage), 6 months would be recommended.

Payment

What payment methods are accepted?
We accept bank transfer in major currencies (USD, AUD, GBP, EUR, SGD), and credit card payment (subjected to convenience fees).
What are the payment terms?
Clients are to pay a deposit of 50% (unless otherwise stated) upon booking.
Are there any hidden charges?
There are no hidden charges beyond what is stated in our photography packages. However, we do not cover any extra fees from entrance tickets to photoshoot locations.
Do I need to pay for the crew’s travel fees and accommodation?
You do not have to pay for the crew’s flight and accommodation.

Photoshoot

What do I need to prepare for the shoot?
A packing list will be recommended to you by your coordinator after the booking.
Will there be meals provided?
We do not provide any meals during the photoshoot sessions.
What happens if it rains?
If the rain is light, the shoot will continue and we recommend a transparent umbrella to go with. If the rain gets too heavy, we will either wait out the rain or move to a sheltered alternative. In any case, there is no need to worry as our crew has years of experience dealing with all sorts of hiccups that can happen during an outdoor photoshoot, so they will know what to do!

Photos

How will I receive my photos?
The soft copies will be available for your download.
How long will it take for my photos to be edited?
Pre-wedding: An average of 8 - 10 weeks. For Korea Studios, it will take 3 months.
Casual: 4 weeks.
When will I get my photo album?
Album production takes 4 weeks after approval and shipping takes an average of 1 week.

Shipping

Do I have to pay for the shipping fees of my photo album?
We provide free shipping to these destinations: Singapore, Malaysia, Philippines, Thailand, Vietnam, Hong Kong, Taiwan, Macau, Myanmar, Cambodia, Indonesia and Brunei.

Updated: Given the significant impacts of COVID-19 on the global shipping industry, there will be temporary surcharges imposed by our partnering shipping company for certain destinations.

Shipping fees for the following destinations are as stated:

Destination Shipping Fee Additional Surcharge
Singapore Free -
Philippines Free -
Hong Kong Free -
Brunei Free -
Thailand Free SGD 9
Vietnam Free SGD 9
Taiwan Free SGD 9
Macau Free SGD 9
Malaysia Free SGD 21
Cambodia Free SGD 21
Indonesia Free SGD 27
Myanmar Free SGD 27
Australia AUD 40 AUD 30
Canada CAD 70 CAD 28
India INR 2,500 INR 1,115
Japan JPY 3,000 JPY 1,590
Netherlands EUR 35 -
New Zealand NZD 35 -
United Kingdom GBP 30 -
United States USD 40 USD 19
If your receiving address is not listed as any of the above, please make an enquiry with your coordinator.